Home FAQ

COMMON QUESTIONS DETAILED BELOW

As we are an online store you can also email us any questions you may have. 

(Scroll down to see the answers)

  1. Where can I see the colours? ... Click on our Colours page and scroll down. 
  2. How long does ot take after I place an order?
  3. How does delivery work?
  4. How does the shipping calculation work?
  5. How do I order something? (and work out a quote before ordering?)
  6. What payment security and privacy do I have?
  7. How many shelves are included in cabinets? ... Floor and Wall cabinets have 1 adjustable shelf. Pantries have 1 fixed, and 4 adjustable shelves
  8. What are cabinets and doors made from?
  9. Email confirmations.

(1) WHERE CAN I SEE COLOURS?

Click on our Colours page under the main menu and scroll down. There you will see screen representations of the extraordinary ultragloss and ultratouch Colours, as well as the  UDUIT essentials colours, and  UDUIT Essentials Woodgrain colours. Please note your screen resolution may mean the colours vary from the actual colour. For free colour samples please email us at sales@uduit.co.nz.

(2) HOW LONG DOES IT TAKE AFTER I PLACE AN ORDER?

We endeavour to manufacture and dispatch your order to you within 7 working days after you place the order/payment. Note:The final Dispatch date will be confirmed after your order is processed and planned.The final dispatch date may vary from the 7 working days advertised for specific production reasons including non-standard cabinets, ranges or colours. For Minimal orders the lead time is 14 working days.  

Depending on your location it will take several more days for the trucking company to deliver to your area. The trucking company will be in contact with you to advise a delivery time. Delivery takes place during the working week. It is important therefore to accurately put your correct delivery address and mobile phone details in at the time of  ordering!. To give you an idea of the time it takes following dispatch from the factory, lead times to towns are approximate: 

  • Overnight to Auckland central suburbs
  • 2 - 3 Business Days to North Island main centres.
  • 3 - 5 Business Days to South Island main centres.
  • Rural or destinations other then main centres delivery times will vary but allow and extra 1 - 2 business days 

There will be some variation based on trucking schedules and or delays - this may be in addition to the transit times listed above.. Final delivery to your site needs to be arranged between you and the trucking company. 

(3) HOW DOES DELIVERY WORK?

Keep in mind we are delivering large items which are palletised due to the size of an order.   Once your order has been dispatched you will recieve an automated email. This will have the tracking details of your order. 

For Auckland, deliveries are as follows and we will call you to arrange a delivery time and confirm delivery expectations.  

For deliveries outside of Auckland your order is palletised on a large 2.4mtr x 1.1mtr pallet and shipped on a bulk freight carrier.

The size of the order will determine how many pallets.  Courier options are available on request for small orders only.Please enquire regarding courier options before placing it as an order online.   

Once we have shipped your order you will receive an email confirmation which will advise you of the tracking details of your order.

PLEASE READ THE REST OF THIS EMAIL CAREFULLY AS THERE IS IMPORTANT INFORMATION REGARDING DELIVERY.

As UDUIT is a DIY service, it is expected you can assist or arrange assistance to help the driver unload your order off the truck. Therefore you need to be there at the time of delivery as there will only be the driver. The carrier is expected to call you to advise of a delivery time. You as the reciever will be expected to check the condition of the pallet before unwrapping and off loading the items. Refer to the terms and conditions.

The carrier will unload off the truck to the nearest point possible on or near your property accessible by a large truck. For example if you have easy access they can unload at your door. Moving product to your storage location is your responsiblity and the driver is not expected to assist you with this. If your access is more difficult (eg steep driveway, or overhanging trees on your driveway, or not accessible according to the driver) then they will drop off to the nearest accessible point possible, this may be the road frontage - you will need to arrange to transfer your order from this point. The driver is not expected to assist you with this. All pallets and packaging is the recievers responsibility, the driver is not expected to take this away. If you have any questions regarding delivery please email us before you order online.

(4) I UNDERSTAND UDUIT AUTOMATICALLY CALCULATES SHIPPING COSTS TO MANY TOWNS. HOW DO I TELL IF I'M CLOSE ENOUGH TO TOWN?

Once you've completed adding items to your basket and you click the Generate Quote button, UDUIT will automatically calculate shipping costs for you based on the destination you choose. For larger cities - Auckland, Hamilton, Tauranga, Wellington, Christchurch, and Dunedin - the shipping calculation includes delivery to all suburbs regarded as part of normal city limits.

For smaller towns, the calculation covers within town limits only. If you are anywhere outside town or your address is referenced as RD then you will need to email us before placing your order online so that we can check shipping costs for you. Please complete an obligation free online quote first as this calculates the size/weight of the order, which we will need to calculate the delivery cost. Just use the closets town centre for your destination. We will amend your quote once we have confirmed the price with the carrier. 

If you've already gone through and made a payment, and you live outside of the town zones or you are an RD address, it's possible you many need to make a small extra freight payment. We will email you if this is the case. Please Note: your order will be placed on hold and the leadtime adjusted until this has been sorted. 

Note: As greater Auckland is very large, plenty of shipping zones have been set up for you.

For Small items like softclosers or small orders which can be couriered please email  us after you have done an online quote so that we can check if this is possible and amend the quote to suit. Our system calculates using our bulk freight carrier in the first instance which has sent minimums for a complete kitchen order.  

(5) HOW DOES THE UDUIT SITE WORK WHEN I ORDER SOMETHING?

You don’t commit to buying until the very last click and payment has been confimred. Ordering steps are as follows: Click here for a Step by step guide On how to quote and order. 

  1. View the cabinets you want to buy in the Product Listing

  2. When you've picked a cabinet you need, click on the Select Product Options button (just below the cabinet picture). In product options you select items like, colour, or handle options. Depending on the type of cabinet, the options will be different. Note: you will see an option for shipping format which is pre-selected for you, and cannot be changed
  3. When you’re ready, under each item in Order Qty just below the Price, type the quantity you want. Note that prices are exclusive of GST. (GST is calculated and shown to you at the end when the total order is put together along with shipping costs). When you have typed in the quantity, you can hit Enter or click on Add to Basket.
  4. This will take you to Your Basket. This shows you what you have added to your basket. Click on one of the 3 options to move to the next step Back to Product Group Remove All Products Proceed to Checkout
    • Back to Product Group, takes you back to the product listing you can from - so you can add more items to your basket
    • Remove All Products will delete everything from your basket
    • Click on Proceed to Checkout if you've finished building your basket and you're ready to order.
  5. When you have finished building your order, you will see at the bottom of Your Basket the Proceed to Checkout button…
  6. You’re now at the Checkout Process.
    • You need to fill in all the sections. We need the correct details so we can get your order to you as quick as possible!
    • Carefully select the correct destination town in the drop down menu, as this calculates the correct shipping costs for your order. Remember to contact us before you order to confirm exact shipping costs, if you live more than 3km from the center of your town.
    • You also need to tick box for Terms and Conditions
    • When you’re confident the order is finalised, click…

  7. You’re now at the Order Confirmation page.
    • There is still time to change your delivery/contact details, or even change you order by clicking on basket in the main menu.
    • At the bottom of the page you can now see the total order value, shipping costs, GST calculation, and total value including GST. If you want to stop here and think about it you can just print the page, and close down the browser (you will have to re-enter the order, but you now have a hard copy to work from)
    When you’re all set click on Submit order…

  8. You will be taken through the Payment Process. This is a secure Credit Card Payment process managed by Windcave a PCI compliant gateway in conjunction with New Zealand Banks. You will see this screen

    • The amount to pay will be pre-loaded. Enter your credit card details, name, and security code...and click SUBMIT
    • You will be taken to a second Windcave confirmation screen titled "Payment Complete". It has an authorisation code. At the bottome click NEXT and you will be taken back to the UDUIT site
  9. After transferring back from the Windcave screen you will be back at the UDUIT site. You will see a screen that says the following

     

    Thank you
Your order was processed successfully
Your order number: x
You should receive email confirmation in the next 5 minutes
If you have any questions regarding your order please contact us by email: sales@uduit.co.nz

You can view your order details and status by visiting your orders page

(6) WHAT PAYMENT SECURITY AND PRIVACY DO YOU HAVE?

We use a payment process run by New Zealand Banks and Windcave formerly known as Payment Express. This process means that when you are putting in your credit card details, you are communicating directly with our Bank and Windcave. Payments are processed through the secure Windcave Payment Express System. All credit card details for payments are placed on the Windcave system. We do not get to see your credit card details and nocredit card information is stored by UDUIT. Uduit gets notification from the bank/Windcave payment system that a payment has been made. If you opt out of the payment process before completing it, or you have insuffient funds then your order will be reverted back to a quote. You will need to place the order again. Login and go to the Orders Section and you will see the quote, click on the order button and complete the order process. 

Windcave (www.windcave.com) runs an internationally compliant Payment Card Industry (PCI) Data Security Standard (DSS) system in conjunction with New Zealand's major banks. The UDUIT site has been audited to qualify for these security standards. As well as being tested for security standards for this system, a second step is that our business must apply to our New Zealand bank for a merchant faciliyt in order to interact with the Windcave payment system. The bank rigourously checks the site and business for appropriate trading terms and conditions which protect consumers (and themselves) from any risk associated with non-delivery.

Some customers are concerned with the idea of placing credit card payments in advance of receiving their goods. In a small market, UDUIT would not have survived as long as it has without first class delivery committment and follow up. In addition to our committment to service - did you know that if you use your credit card, as a consumer you have more protection than you do if you pay by bank transfer, cash, or cheque? See the New Zealand Herald article, Saturday 4th August 2012 - Paying with plastic offers more protection.pdf

(7) HOW MANY SHELVES ARE INCLUDED IN CABINETS?

Wall and Floor cabinets have 1 adjustable shelf. Pantry cabinets have 1 fixed, and 4 adjustable shelves.

(8) WHAT ARE CABINETS AND DOORS MADE FROM?

Cabinets are made from Moisture Resistant 16mm white gloss melamine board with 0.4mm PVC edging. Doors, Drawer Fronts, and Panels in the UDUIT COLOURS, and UDUIT WOODGRAIN ranges are made from Moisture Resistant 16mm coloured melamine board with matching 2mm PVC edging.

The ultragloss and ultratouch doors and panel range is made by laminating on to E1 grade 16mm MDF. The finish on the reverse side is white flat  - thickness including laminates is approximately 17mm.

Selected panels which may be seen both sides/faces, are laminated on each side/face. Edging is matched using the same ultra laminate approximately 1mm thick (varies slightly by colour). Both the laminate and edging is bonded to the substrate with high moisture/heat resistant PUR bonding technology.

Minimal fronts and panels is made by laminating on to E1 grade 18mm MDF.  The finsih on the reverse side is also laminate in the same chosen colour.

(9) Email confirmations.

When you have done your initial online quote/order the system will automatically generate a login using the information you have provided. Your email address will become your login name. A confirmation email will be sent to your email address. If you do not recieve a confirmation within an hour of submitting your initial quote/order please check your Spam and or Junk folder. To stop this from happening please add sales@uduit.co.nz to your email address book safe senders list. 

Once your order is ready to be dispatched we will send you a email confirmation. As above if you have not recieved this, check your spam/junk folder. Add uduit to your email address book.